Return Policy:

Your satisfaction is important to us. If any product, for any reason, does not meet your expectations, you may return it for a complete refund of the purchased product price within 45 days of placing your order. You will not be refunded for the original shipping costs. Please note, Personalise and Customize items cannot be returned and are non-refundable. All items must be unused with labels or tags attached. Items returned in any other condition will not be accepted nor will a refund be issued. You are responsible for any return shipping fees.



To start the return process, please submit your request here. Your return will be processed & refunded within 3 business days. Next, we will notify you of the approval status of your refund. If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please note refunds can take up to 5-10 business days to officially post in your account. Any refunds need to be communicated with Tiwlife Cup, otherwise no refunds. 




Late or missing refunds:

If you have not received your refund yet, please first check your bank account. If there is still no refund, please then contact your credit card company and/or bank. Refunds can take up to 5-10 business days to officially post in your account. If you’ve done all of this and you still have not received your refund yet, please contact us at support@tiwlifecup.com for additional assistance.



Sale items:

Only regular priced items may be refunded. Sale items cannot be refunded.



Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at support@tiwlifecup.com.



Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
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